Senior Logistics Concierge (Manheim)

Job description

Company Cox Automotive - USA Job Family Group: Customer Care Group Job Profile: Sr Customer Care Specialist Management Level: Individual Contributor Flexible Work Option: Hybrid - Ability to work remotely part of the week Travel %: No Work Shift: Day Compensation: Hourly base pay rate is $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description: Location Requirements: This is a hybrid position, and the selected candidate must reside within 50 miles of the office and be willing to report to the office: 4615 E. Elwood St. Suite 400 Phoenix, AZ 85040 Key Responsibilities: - Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible - Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data - Maintain appropriate documentation of conversations in designated system to en...