Membership Concierge I

Job description

Position Summary The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships which increases member loyalty and assists them in meeting their healthy way of life goals. Job Duties and Responsibilities: - Operates as first point of contact for members and guests - Receives and facilitates incoming phone calls from members and guests - Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies - Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences - Assists members with transactions and general account changes Position Requirements: ​ ​ ​ Preferred Requirements - Minimum of 6 months service/reception experience - Complete Concierge Certification upon hire - Must work a minimum of 15 hours per week - Commitment to serve others - Effective communication skills - Passion for living a...