IT Systems & Support Specialist

Job description

Description Swensons Drive-Ins is seeking a hands-on IT Systems & Support Specialist to support our corporate office and restaurant locations. This role is responsible for providing day-to-day technical support, maintaining system functionality, and ensuring our restaurant technology runs smoothly. This is a great opportunity for someone who enjoys problem-solving, supporting end users, and working in a fast-paced multi-location environment. Key Responsibilities: Technical Support & Troubleshooting: - Provide technical support via phone, email, and ticketing system for corporate and restaurant teams. - Diagnose and resolve hardware, software, network, and POS-related issues. - Troubleshoot laptops, PCs, printers, phones, and Point-of-Sale equipment. - Resolve internet connectivity, device communication, and email issues. - Escalate complex issues to vendors or higher-level support when needed. Systems Administration: - Manage Microsoft 365 including user setup, access permissions, and group management. - Reset passwords and manage MFA credentials . - Monitor systems and software to ensure proper functionality. - Maintain support documentation and troubleshooting procedures. Restaur...