Customer Service Representative (French speaking)

Job description

Job Summary: We are seeking an energetic French-speaking Customer Service Representative. The right person enjoys a fast-paced environment, is a proactive problem solver, and strives to be an integral part of the team and the success of the company. Qualifications: XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. - Take inbound and outbound calls and process the incoming orders (via Teams, email) - Provide technical (product) support and identify leads or potential upsell + cross sell possibilities, and assign leads to the Territory Manager - Partners with the Territory Manager to ensure smooth handoff of new clients into their portfolio. - Ensure excellent service and escalate issues to the correct person/department if needed - Support junior colleagues with more complex tickets - Create invoices - Keep your product & systems knowledge updated via webinars/trainings - Participate in CSR teams meetings and contribute to addressing improvement areas - Translation of message templates ( if in possession of any extra language skill) - Create new customer accounts in our ERP systems - Process warrant...