Manager, Clinic Operations - Surgical Oncology & Genetics

Job description

Work Shift Day/Evening Scheduled Weekly Hours: 40 Summary: This position supports Mercy’s philosophy of patient centered care by providing support to customers, physicians, and staff of Mercy Medical Center. The Manager, Clinic Operations will assure the coordination, integration, facilitation, and provision of cost-effective, high-quality patient care, within assigned areas, consistent with the strategic priorities and mission of Mercy Medical Center. Job Description: Job Duties: - Ensures that accurate and clinically relevant information is communicated with patients, their families, and co-workers at hand offs and other times as needed. Take all measures necessary to ensure that the appropriate and involved parties have communicated necessary information in order to allow for the best possible patient outcome - Ensures high quality and safe patient care using evidence-based practice, performance improvement, and service excellence. - Identifies quality improvement opportunities based on quality metrics. - Manages customer complaints in a timely and caring manner. - Evaluates Press-Ganey or Internal Customer Survey scores at least quarterly, as applicable. - Implements strategies...