Deskside Technician - Tier 2

Job description

DHA - Deskside Technician- Tier 2 Clearance : Eligible for DOD Public Trust Status : Non-exempt: Responsibilities: Qualifications: Preferred: - Daily client interface. - Representing IntelliDyne and its interests in all client engagements. - Addressing and correcting any hardware, software or connection issue - Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software. - Resolving problems through customer education, training and direct assistance. - Ensuring backup, recover and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed. - Responding and correcting formatting for printing and all other peripheral issues as they arise. - Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications. - Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems. - DOD 8570 IAT Level ll, or lll certification required: example Security+ CE. - Bachel...