Travel & Expenses Customer Support - German Speaker

Job description

Job Description: We are now recruiting a Travel & Expenses Customer Support - German Speaker to join our Travel & Expenses team in Coimbra. Responsibilities - your mission: ​ Requirements - our ideal candidate will have - Manage incoming phone calls, emails and chat messages - Maintain a positive and friendly tone with customers at all times - Identify and assess Airbus travelers needs to achieve satisfaction and maintain professional customer support - Build sustainable relationships and trust with Airbus travelers through open and interactive communication - Provide accurate, valid and complete information by using the knowledge about Airbus Policies/guidelines, country specific Tax laws and usage of Expense reporting tools. - Handle Airbus travelers complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and keep records of customer interactions - Meet personal/Customer Care Team targets and call handling quotas - Follow communication procedures, guidelines and policies Applicants must have: - 1+ year of work experience, ideally in Customer Support or Contact Center - Fluency in English and German (mandatory) - Strong pho...