Information Systems Operations Specialist (IS2642 - NIC)

Job description

Responsible for end-user and systems support by logging and tracking of issues related to the maintenance, repair and upkeep of organizational Information Systems. to include, but not limited to desktops, laptops and printers. Installation and troubleshooting of software, phone system, desktops, audio visual equipment, network and other related. DUTIES AND RESPONSIBILITIES: 1. Provides expert technical support, guidance, and training to end-users on computing equipment, applications, and enterprise solutions on-site, by phone, email or remote support session. 2. Ensures all end-user support requests submitted via help desk portal, email, phone, instant messaging, or verbal communications are properly documented, worked, resolved, and dispositioned appropriately in the Help Desk system. 3. Manages user account information, group membership and email mailboxes. 4. Maintains work log of daily operational tasks required for provisioning and maintaining operable hardware inventory. 5. Installs, configures, and troubleshoots computing equipment, peripherals, applications, and medical devices. 6. Works on infrastructure installations including structured cabling, networking equipment, wir...