Analyst I Service Desk

Job description

Womble Bond Dickinson (US) LLP seeks an on-site Service Desk Analyst for its Winston-Salem, North Carolina office. The Service Desk Analyst is a key member of a collaborative team that provides high-quality technical support to attorneys and staff firmwide. This role focuses on resolving hardware, software, and system-related issues—often in time-sensitive situations. Success in this position requires strong troubleshooting skills, clear communication, and a team-oriented mindset to ensure reliable service delivery and a positive user experience. RESPONSIBILITIES : REQUIREMENTS : This position is subject to export control laws. - Work as part of a distributed Service Desk team to provide technical support across a broad range of user devices, applications, and office environments. - Participate in a rotating after-hours and weekend on-call schedule shared across the team. - Provide in-person support and maintain technology operations at their designated home office, while also assisting remote users across the firm’s 29 locations. - Monitor local and firmwide Service Desk queues, collaborating with teammates to resolve escalated or complex technical issues. - Contribute to knowledg...