Supv, Patient Success

Job description

Supervisor Job Description: POSITION SUMMARY Manage a team dedicated to executing Natera’s billing strategy. This essential function will lead our efforts to collect payments for our services from patients and provide support from internal Natera team members Team. PRIMARY RESPONSIBILITIES: Supervise a team of Patient Success Specialist Daily supervision of staff to include all department sub-teams Assists with feedback on hiring, discipline, and performance evaluations. Ensures the team exceeds all performance KPIs and metrics Responsible for monitoring and QA of inbound and outbound calls and providing feedback Responsible for monitoring and QA of emails and faxes. Over sees the process of providing coverage for employee vacation and sick calls. Provides backup for scheduling as needed. Provides department orientation for all direct reports and coordinates training per job description. Assures that ongoing training is provided for established employees. Liaison with internal departments to promote ongoing communication and ensure accuracy. Acts as the first level of escalation to patient concerns and complaints. Assists staff with enforcing policy. Assists management with regular...