Floating Operations Associate

Job description

Pay Range: $18.50 - $22.58 Responsible for a variety of tasks within the Information Processing area. Operations functions include but not limited to answering internal and external customer questions, performing account maintenance and verification, reconciling the payment of monies to outside agencies, processing complex transactions, ensuring compliance with regulations, resolving exception issues. Call Center functions include addressing a wide range of customer questions. Maintains effective customer service and sales skills in order to conform to service standards and measured goals. Education and Experience: - High school diploma or GEDCustomer service and/ or sales experience helpful Skills and Abilities: - Strong communication and interpersonal skills - PC skills to include MS Word, Excel, and data entry - Must have a positive attitude, adaptable to change, and willingness to work in a team environment - Strong customer service skills - Strong organizational skills - Basic accounting skills helpful, but not required - Understanding of double entry bookkeeping as it relates to daily production work. Tasks Performed: - 50% Process monetary and non-monetary transactions. Assi...