Rental Service Advisor (RSA)

Job description

Description The Rental Sales Agent (RSA) position is the face of our brand and is responsible for all aspects of car rental retail operations. Key Responsibilities Include: Exceptional Customer Service Effective Cross Department Communication: Execution of Rental Agreements: Driving Incremental Sales Revenue: Accurate Data Management: Coordination of Rental Vehicle Dispatch and Returns Reporting Vehicle Damage: Job Duties Will Include, But May Not Be Limited To: - Customer Service – RSAs will provide outstanding customer service to every customer who approaches, calls, emails, or in any way interacts with the rental counter. - Communication of Procedures & Guidelines – RSAs must communicate all rental procedures and guidelines clearly and professionally to our customers. This may include subjects such as proper documentation of vehicle insurance and driver’s licenses, the return process, what to do if the customer has an accident or receives a traffic citation, etc. - Incremental Sales – RSAs must follow a 6 Step Rental Process in its sequential order to ensure maximum incremental sales revenue. By the first 90 days of employment in the RSA role, employees should be performing at o...