Service Quality Manager

Job description

Position : Service Quality Manager Location: Alexandria, VA Work Environment: Hybrid Clearance Required: Secret Status: Contingent Upon Contract Award Knowesis is seeking a results-driven Service Quality Manager to support the DoD OIG OCIO in enhancing the quality, consistency, and responsiveness of IT services across the enterprise. This role focuses on benchmarking performance, refining service delivery, and implementing continuous improvement strategies. The ideal candidate will bring a strong background in quality assurance, performance metrics, and stakeholder engagement to drive measurable outcomes and elevate service standards. To be eligible for this position, candidates must possess U.S. Citizenship without the need for sponsorship, both now and in the future. Applicants without proof of U.S. Citizenship will not be considered due to the position’s security clearance requirements. The Job Duties and Responsibilities include but are not limited to the following: Quality Analysis & Performance Improvement - Conduct consulting and business impact analysis to improve IT service efficacy. - Analyze existing business processes and recommend actionable improvements. - Establish a...