Application Support III

Job description

Join us as a senior Technology Support III team member in Cross Risk Calculation Technology and make a meaningful impact by ensuring seamless user experiences and operational excellence. You’ll collaborate with talented professionals, solve complex challenges, and help drive continuous improvement in a supportive, innovative environment. Job Summary: As a senior Technology Support III team member in Cross Risk Calculation Technology, you will help ensure the operational stability, availability, and performance of our production application flows. You will encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions and application support queries for all internally developed systems and external feeds. You will work closely with end users to analyze common requests and issues, implementing proactive measures to prevent future occurrences. Job Responsibilities: - Investigate and resolve user incidents and information requests related to exposure calculations, performing detailed analysis to distinguish between legitimate market activity and potential data quality issues. - Provide clear explanations and...