Sales and Service Representative

Job description

Responsive recruiter Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School members and as such is responsible for presenting a positive image for the company. Duties and Responsibilities include the following. Other duties may be assigned. 1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner. 2. Conducts sales calls for prospective members. 3. Processes student registrations using effective sales/customer service techniques. 4. Schedules and manages birthday/pool parties. Supervises birthday party staff. 5. Resolves customer concerns/complaints using a professional approach. 6. Assists clients with purchases of merchandise and vending. 7. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system. 8. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area. 9. Updates informational displays with accurate and timely promotions and literature. 10. Makes collection calls to resolve open a...