Adoption Services Specialist - ediscovery

Job description

Posting Type Remote: Job Overview: Adoption Services at Relativity is on a mission to ensure our customers unlock the full potential of RelativityOne. We believe that the right combination of expertise, innovation, and empathy can drive meaningful transformation for our customers. The Product Adoption Services team works alongside the Expert Product Services team to provide scalable support for clients throughout their adoption journey, with a focus on one-to many enablement activities and structured onboarding processes. As a Product Adoption Services Specialist, you will leverage product knowledge and customer service skills to help clients successfully implement and utilize Relativity's solutions, with a particular focus on supporting broader adoption initiatives and delivering standardized onboarding experiences. This role requires prior Relativity experience - RCA is required. Job Description and Requirements: Responsibilities: - Conduct one-to-many enablement sessions during customer onboarding to ensure proper setup and initial adoption of Relativity products - Respond to and manage basic to intermediate customer inquiries regarding Relativity workflow across the product lin...