Shift Lead / Part Time - Greenfield, OH

Job description

Purpose The Shift Lead directs the daily activities of store team members in the absence of the Store Manager and Assistant Store Managers during assigned shifts. The Shift Lead is responsible for store operations by opening and closing the store when scheduled, protecting store property and funds, and monitoring employee performance during assigned shifts. The Shift Lead assists the store management team in maintaining store conditions, quality, safety, security, and sanitation programs. The Shift Lead is responsible for excellent customer service. They accomplish all job duties in accordance with company policies and procedures. When a Store Manager or Assistant Store Manager is present, the employee performs the duties as outlined in their primary job description. Responsibilities: - Responsible for opening and closing the store according to established procedures - Directs and monitors the day-to-day activities of full time/part time store team members in all departments. - Communicates with customers in a friendly and courteous manner - Resolves customer complaints, including exchanges and refunds - Documents complaints and takes follow-up steps to correct the source of the co...