Shift Lead (Sonic)

Job description

Job Overview: The Shift Lead at Sonic Drive-In is responsible for overseeing the daily operations during their shift, including supervising staff, ensuring quality customer service, maintaining cleanliness, and helping to achieve operational goals. The Shift Lead will manage the restaurant’s tasks, support the team, and ensure that customers receive fast, friendly, and accurate service in a fun, fast-paced environment. Key Responsibilities: 1. Staff Supervision & Leadership: - Lead and motivate team members to ensure a positive work environment and high productivity. - Assign and delegate tasks to crew members to ensure the efficient operation of the restaurant. - Provide guidance to team members and ensure they are following proper procedures, safety standards, and Sonic’s customer service expectations. - Provide coaching and feedback to staff to improve performance and address any issues as they arise. - Ensure that the team is ready to work and prepared to meet service goals during the shift. 2. Customer Service: - Ensure customers receive fast, friendly, and accurate service during the shift. - Monitor customer interactions and ensure satisfaction, addressing complaints or conc...