Customer Care Analyst

Job description

Customer Care Analyst (12-month contract) Are you passionate about delivering exceptional customer service? Do you thrive in a bilingual environment and want to make a difference in the healthcare industry? If so, we invite you to join our team as a Customer Care Analyst at Novo Nordisk. Read on and apply today! The position: As a Customer Care Analyst, you will play a vital role in ensuring excellent service for both internal and external stakeholders. Your key responsibilities will include: - Responding to customer inquiries in English and French through various channels, ensuring compliance with legal and regulatory guidelines. - Monitoring communication channels to identify reportable events and provide timely support. - Handling product troubleshooting, replacement vouchers, and coordinating product returns as per standard operating procedures. - Identifying trends and high-risk situations, escalating issues, and recommending solutions to improve operations. - Supporting Customer Care Associates with escalations, training, reporting, and operationalising corrective actions. - Collaborating with internal and external stakeholders to provide process expertise and ensure seamless...