Customer Experience Representative

Job description

JOB SUMMARY: The primary responsibility of this position is to offer excellent service to our customers, including, but not limited to: providing product and pricing information, processing orders, ensuring all orders are shipped in a timely manner and resolving issues that arise with orders (replacements, credits, etc.), to ensure 100% customer satisfaction. ESSENTIAL FUNCTIONS OF THE JOB: Local Candidates Only **No Relocation Assistance Provided** QUALIFICATIONS: COMPENSATION: Starting at $18/hour. Based on experience and qualifications BENEFITS: M+A Matting offers a comprehensive benefits package including medical, dental, and vision insurances as well as life insurance, disability insurance, and 401(k) with profit sharing. WORK HOURS: General office hours, Monday - Friday 8am-5pm, plus occasional overtime. - Process customer orders - Answer phone or email inquires - Provide product information and meet service requests - Track orders and coordinate correction of orders - Process inquiries on shipping status, pricing or invoicing information, and various website questions - Communicate between Manufacturing Departments, Accounts Receivable, Art Department, and Sales Team to reso...