Customer Service Advisor

Job description

Hybrid roles based in Stockton on Tees or Birmingham. We are delighted to announce exciting opportunities to join us as a Customer Service Advisor a s the first point of contact for many claimants accessing the Health Assessment Advisory Service. The Claimant Advisor's ensure claimants' queries are resolved in a timely manner and are responsible for ensuring accurate recording of data and dealing with general administration to a high standard. Roles are available in Birmingham or Stockton on Tees and can be on a Hybrid basis. Responsibilities: - Managing a large amount of inbound and outbound calls in a timely manner. - Handling claimant enquiries as the single point of contact for claimants and other third parties using the enquiry service. - Taking responsibility for enquiries from first contact through to conclusion. - Providing a high level of customer service, ensuring that all calls and enquiries are dealt with in a professional, polite and caring manner, and demonstrating customer service excellence at all times. - Ensuring that call scripts and documented procedures are followed at all times to ensure the quality and consistency of calls. - Logging information taken on call...