Customer Service Clerk 1

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Essential Functions: Confer with customers by telephone in order to provide information about products to take orders or cancel accounts. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Follow up customer calls where necessary. Enter new customer information into system. Identify and escalate priority issues. Route calls to appropriate resource. Job Knowledge, Skills & Abilities: Excellent verbal and written communication skills. Problem analysis and problem solving. Organizational skills. Attention to detail. Judgment. A...