Customer Service Representative I

Job description

Essential Job Functions: Primary initial contact for customer interactions via phone, email, and in person Process quotes and orders as requested Prepare and deliver shop floor details for production Execute proactive outbound sales calls as needed Provide exceptional levels of customer service with a strong focus on sales activities Respond to and answer customer questions in a timely fashion Read basic hardware templates to determine machining requirements Understand and apply fire label requirements Identify issues with orders and provide creative solutions and/or corrections Work closely with all members of the team to create a positive customer experience Complete orders efficiently, accurately, and on time to meet scheduled delivery requirements Assist with internal ordering functions for inventory replenishment and work closely with vendors Support 5S/lean program by keeping an organized and clean workstation and office space Multitask and handle a varied number of duties in a fast-paced environment Research and process credit claims made by customers Collaborate with accounting, production, sales, and management Investigate and identify credit claim requests and assign the...