ERP Support Analyst Level 2

Job description

Job Description ERP Support Analyst Level 2 We’re a naan traditional company…: Summary: Reporting to the Manager, IT ERP Support, the ERP Support Analyst Level II will be the First point of contact for the end-users for all technical issues and service requests. Provide troubleshooting and technical support via phone, chat, and email and manage the ticketing system. What FGF Offers: - FGF believes in Home Grown Talent, accelerated career growth with leadership training. Unleashing Your Potential - Competitive Compensation, Health Benefits, & a generous flexible medical / Health spending account - RRSP matching program - Tuition reimbursement - Discount program that covers almost everything under the sun - Restaurants, gyms, shopping etc. Primary Responsibilities: - Responsible for the support for WM system - Monitor corporate central ticketing system to ensure timely resolution of support issues. - Administer the implementation of new or revised systems, evaluate designs, develop technical standards and procedures for system maintenance and operation. - As required, provide timely communication to users on the status of their service requests and incidents. - Assist in the SAP supp...