Technical Customer Service Representative

Job description

General Summary: Provides frontline customer service support to both internal and external customers. Responsibilities include processing orders, quotes, and EDI transactions; responding to customer inquiries and product requests; managing order follow-up; and resolving basic customer issues using foundational knowledge of Exotic product lines and business systems. Essential Job Functions: Order Management & Processing - Processes customer orders accurately from receipt through completion, including order entry, verification, and confirmation - Manages EDI (Electronic Data Interchange) transactions, including order receipt, processing, and error resolution - Handles order follow-up activities, including status updates, expedite requests, and delivery coordination - Processes RMAs (Return Merchandise Authorizations) in accordance with company policies and customer agreements Customer Communication & Support: - Responds to customer inquiries regarding product availability, order status, pricing, and general account questions - Prepares and processes customer quotations with accurate pricing and product specifications - Documents and processes customer complaints following established...