Telehealth Implementation Manager

Job description

ROLE SUMMARY: The Telehealth Implementation Manager owns the provider adoption, training, and patient-facing communications wrapper around telehealth deployments funded under state RHTP awards. The role does not perform clinical telehealth integration but rather ensures that hub-and-spoke models, tele-stroke, tele-ED, and pediatric virtual care services are adopted, used, and measured at participating rural facilities. KEY RESPONSIBILITIES: - Lead provider and staff adoption planning for telehealth deployments at rural hospitals, clinics, and FQHCs. - Develop training, super-user programs, and ongoing support workflows for telehealth services. - Design and execute patient-facing communications campaigns to drive utilization of new telehealth services. - Coordinate with telehealth platform partners (e.g., Avel eCARE, Teladoc, Amwell) on rollout sequencing and connectivity readiness. - Track utilization, adoption, and satisfaction metrics; report to state and CoE governance. - Manage relationships with rural broadband, IT, and connectivity vendors as needed for last-mile readiness. QUALIFICATIONS: - Minimum 5 years of healthcare implementation or program management experience, with a...