Service Desk Technician

Job description

Job Title Service Desk Technician Wage $34.06 hourly (2026): Reports To Supervisor IT Business Relations Department Corporate Services: Location 26 Francis Street (may have flexibility for hybrid work) Hours Full-time Normal Working Hours 35 hours per week, possible Saturdays Other This posting is for an existing, currently open position within Corporate Services. Applications will be reviewed as received. General office environment. Some travel throughout the City of Kawartha Lakes may be necessary in accordance with job requirements. Job Description: - Provide technical support in a computer technician/service desk capacity to facilitate exchange of information and advice; - Manage the request life cycle; receive and record the request using the service desk application; perform an initial assessment; troubleshoot and resolve issues or re-direct issue to second-line or third-party support groups; monitor status and invoke escalation procedures as required; keep customer informed on status and progress; close request and confirm resolution with customer - Communicate planned and short-term changes of service levels to customers - Support and repair client computer and communicatio...