Production Assistant

Job description

Position Summary : The Production Assistant encompasses various roles focused on assisting the Production team and providing excellent customer service to agents and vendors by monitoring correspondence for Searchers, maintaining customer satisfaction, accuracy and assisting as needed for the entire Production department. Essential Duties and Responsibilities : To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Supervisory Responsibilities : This job has no supervisory responsibilities. Competencies: To perform the job successfully, an individual should demonstrate the following. Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods. Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service. Dependability - Commits to doing the best job possible. Follow instructions. Keep commitment...