Help Desk Technician

Job description

Position Overview MetroSys is seeking a reliable and customer-focused Help Desk Technician to support a Denver-based client with approximately 55 end users. This role will function as an extension of the client’s internal IT team, leveraging the client’s existing help desk infrastructure and ticketing systems to provide day-to-day technical support and device lifecycle management. The ideal candidate is comfortable working in both Mac and Windows environments, has strong Microsoft 365 and Azure administration experience, and is experienced with ManageEngine ServiceDesk Plus. Key Responsibilities: Provide Tier 1 and Tier 2 end-user support for approximately 55 users in a hybrid environment. Utilize the client’s existing ManageEngine ServiceDesk Plus platform to manage and resolve support tickets. Perform device lifecycle management, including imaging, provisioning, onboarding, and offboarding. Administer and support Microsoft 365 , including email, user management, and password resets. Support Azure Active Directory user administration and access management. Manage and support endpoints using Endpoint Manager and Jamf (Mac device management). Troubleshoot hardware, software, connect...