Office Manager

Job description

Benefits: The Office Manager is responsible for the performance, accountability, and efficiency of the office operations team. This role directly impacts revenue, customer experience, technician productivity, and profitability. The Office Manager leads CSRs and dispatch, ensures accurate administrative execution, and enforces company processes through measurable performance standards. Success in this role is defined by clear KPIs, consistent reporting, and continuous improvement . - Bonus based on performance - Competitive salary - Health insurance - Paid time off - Training & development Training: - Careers Advancement Opportunities - Flexible Scheduling - Competitive Compensation - Year-Round Work - Spiffs, Rewards, & Employee Contests Responsibilities: - Directly manage and coach CSRs, dispatchers, and administrative staff. - Establish clear performance expectations for each role. - Conduct structured weekly team meetings and individual coaching sessions. - Ensure adequate staffing coverage for phones, dispatch, and administrative needs. - Support and reinforce company culture, professionalism, and accountability. - Oversee inbound call handling, booking accuracy, and customer c...