Contact Center Representative (Full-Time)

Job description

Love Helping People? Join First Commerce Credit Union as a Contact Center Representative! If you're someone who thrives on delivering exceptional service, solving problems, and making a positive impact, this is the role for you. At First Commerce Credit Union, we're not just about banking - we're about empowering generations and transforming communities. As a Contact Center Representative (Full-Time) , you'll be the voice of First Commerce, assisting members with their financial needs and ensuring every interaction reflects our commitment to remarkable service. Your work helps build strong relationships and supports our vision to be our members' financial partner for life. What You'll be Doing: You'll handle a variety of member service tasks, including: What You Bring to the Table - Responding to inquiries about ATM, iBranch, debit/credit cards, payroll, ACH, wires, rates, Mobile Banking, uMonitor, Bill Pay, Pop Money, and CPI premiums. - Accurately completing routine financial transactions such as transfers, loan payments, address changes, check orders, wire transfers, and account maintenance. - Identifying member needs and recommending credit union products and services, includin...