Service Delivery Specialist

Job description

Job Description Summary Service Delivery Specialist is responsible for driving service delivery, execution, dispatching and master planning processes to ensure customer satisfaction, problem resolution and operation excellence across in Turkiye Job Description: Roles and Responsibilities: - Ensuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issues - Driving operational excellence on the service delivery processes under responsibility - Dispatching field team members to the corrective service requests with most efficient and smart planning option, considering engineering proficiency and geographical circumstances. - Master planning and follow up of Preventive Maintenance (PM), Field Modification Instruction (FMI), Installation, Option & Upgrades (O&U), helium refill operations - Monitoring and closely following up down systems and hot issues until resolution and customer satisfaction - Driving data analysis and business case development for key projects - Developing productivity initiatives/projects to reduce cost, improve efficiency, eliminate manual work and increase speed of service - Achieving Key Performance Indica...