Advanced Associate, Customer Service

Job description

Do you enjoy actively engaging and supporting internal and external customers? Pearson VUE is hiring Advance Associate-Customer Service to join us as Licensing Specialists. These Advance Associate-Customer Service are responsible for processing and evaluating a high volume of licensing applications, phone calls and emails regarding the licensing process, and responds to customer inquiries regarding specific licensure questions and inquiries. Licensing Specialists process a variety of applications, each with its own underlying statutes, rules, policies, and other licensing requirements. They serve as a first point-of-contact for licensing and application processing and execute the application process in accordance with the business rules established by the respective state regulatory agencies. This includes application processing that may include license issuance, ensuring educational requirements are met, including guiding, and assisting applicants and licensees via written and oral communication. The ideal candidate will serve as a resource for our customer inquiries, questions, and various needs, ensuring customer's satisfaction is met for all aspects of the customer relationship...