Customer Success Manager - US

Job description

About XTEL At XTEL, we excel in understanding large FMCG players. As a leading software provider of sales automation solutions for the Consumer Goods Industry worldwide, our mission is to partner with our customers to unlock growth through smart investment and optimize their promotional plans. Position Overview: As a Customer Success Manager at XTEL, you will be responsible for ensuring our clients achieve their business goals using our advanced revenue management and sales automation solutions. You will act as the main point of contact for assigned customers, taking personal ownership of their challenges and driving their success. This role is ideal for someone with a strong technical background who thrives in a client-facing environment, enjoys problem-solving, and values building long-term partnerships. Key Responsibilities: - Act as the primary contact for assigned clients, ensuring their success and satisfaction with XTEL’s solutions. - Guide customers through onboarding, adoption, and ongoing engagement, delivering a seamless experience. - Take personal ownership of customer issues, proactively identifying and resolving challenges. - Build and maintain long-term, trust-based...