Associate Consultant
Smart Communications · Canberra, Australian Capital Territory, AU
Summary Reporting to the Professional Services Manager, your role is to: - Work with Senior Consultants to implement new Smart IQ Solutions. - Provide second...
Job description
Summary Reporting to the Professional Services Manager, your role is to: - Work with Senior Consultants to implement new Smart IQ Solutions. - Provide second level technical support to Smart IQ Customers, for escalated solution-based feedback. - Support of recurring managed service customers, health checks, upgrade assessments and proactively reaching out to end customers to ensure customer return on investment. - Knowledge Management, documenting customer solutions and recurring fixes as you go. - Attend weekly resource allocation meetings where you will work directly with the Director and Manager of Professional Services in APAC. - Administer Kimble resource allocation, salesforce engagements and End of Month operations. About Smart Communications: Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud™ platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. Smart Communications isheadqu...