Customer Success Manager

Job description

Help us change lives At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others. Position Overview: The Customer Success Manager (CSM) is responsible for providing account management services and support to targeted customers. This role actively engages with customers to offer the highest level of customer service and develop collaborative long-term relationships. This position will also provide project leadership and support, cross-functional process coordination, and targeted data stewardship activities. In addition, the CSM will prioritize continuous process improvement with a focus on efficiencies and optimizing the customer experience. These responsibilities will require effective cross-functional collaboration, including, but not limited to, sales organization, strategic accounts, client support and implementation services, market access, commercial operations and the revenue cycle teams...