Customer Service Representative (Full-Time)

Job description

What you’ll need to succeed as a Customer Service Representative at XPO Minimum qualifications: - 2 years of customer service experience - Strong computer, typing and 10-key skills - Experience with Microsoft Office - Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications: About the Customer Service Representative job - Transportation experience - Excellent verbal and written communication skills Pay, benefits and more: - Pay starts at $21.53 - Full health insurance benefits on day one - Life and disability insurance - Earn up to 13 days PTO your first year - 9 paid company holidays - 401(k) option with company match - Education assistance What you’ll do on a typical day: - Bill shipments according to applicable tariffs and pricing agreements - Recognize and resolve documentation errors - Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions - Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing - Process over, short and damaged freight and related documentation for customer resolut...