Warranty Service Manager

Job description

Job Description Imagination Homes is seeking a Warranty Service Manager dedicated to delivering an exceptional customer experience for our homeowners. Our Warranty Service Managers oversee the post-construction phase of our homes to ensure homeowner satisfaction and uphold Imagination Homes' quality standards. They manage the warranty process, visiting the home to address homeowner concerns, determining warranty eligibility, coordinating repairs, and ensuring all work aligns with our standards and warranty guidelines. What You'll Do: - Engage with homeowners in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships - Respond quickly, professionally, and accurately to homeowner warranty concerns - Home visits to inspect issues and determine if the concern is eligible under warranty - Work with homeowners and subcontractors to resolve the issue quickly and correctly - Conduct research with available resources to satisfy homeowner inquiries - Say "no" when necessary, hold firm on decisions, and overcome objections in a professional manner - Coordinate and schedule all warrantable repairs with contractors and homeowners - Fol...