Outbound Sales Specialist

Job description

Description Summary/Objective: The Outbound Sales Specialist plays a key role in creating memorable experiences for guests by connecting them to Medora’s premier shows, lodging, and packages. This position focuses on proactive outbound sales while supporting inbound inquiries, ensuring every interaction reflects the mission to “Make Magic” for customers and the Theodore Roosevelt Medora Foundation (TRMF). Duties/Responsibilities: - Plan and execute daily call blocks to past guests, leads, and target businesses; nurture relationships and close sales for ticketed events in Medora - Attach appropriate packages to each sale; present value and handle objections. - Prospect and close bulk orders with companies; support ongoing business member utilization with Business Membership Officer (codes, redemptions, scheduling). - Handle inbound calls/chats during assigned rotations; convert service inquiries into sales - Execute ticket promotions and sold-out strategies on designated dates using our ticketing platform - Document activity in our Customer Relationship Management software, follow scripts and compliance guidelines, manage payment/refund rules - Partner with Group Event Services, Mem...