Customer Tech Manager

Job description

Process If you apply for this role, please make sure to upload your CV and cover letter. You may be invited for an interview, potentially followed by a 2nd (case) interview later. The work: Do you thrive at the intersection of strategy and technology in customer service operations? As a Manager in our Service team, you’ll originate and lead complex CCaaS customer service transformations. You will, guidee clients through pivotal architectural choices (e.g. CCaaS, CRM, Agentic AI), unlocking scalable and intelligent service Experiences, and turn ambitious customer service strategies into scalable, cloud‑based solutions. If you enjoy a high‑complexity delivery environment, building and leading multidisciplinary teams, and can translate ambitious service strategies into robust technical architectures and operational models, this role offers the perfect opportunity. With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. - Team Our Service team consists of 17 talented and engaged colleagues. We are an...