Lead Retail Trainer

Job description

Job DetailsJob Location: Kansas City Barry Branch - Kansas City, MO 64153Position Type: Full TimePRIMARY PURPOSE OF JOB Assists Regional Operations Coordinator with front line retail operations and training. Acts as the primary liaison in handling branch operational issues while also acting as a financial liaison to customers. Works closely with the Regional Operations Coordinator to improve branch procedures and operations. EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS: Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals. Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations. ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS: Sales/Customer Service: Takes ownership of the customer experience, including opening accounts with other products conveyed to the customer and resolving services issues as appropriate through follow-up. Proactively educates customers on utilizing available access channels. Must be able to perform both teller and n...