Reservations Clerk 1

Job description

Join the team at Hersheypark Camping Resort, campground located a few miles down the road from Hersheypark amusement park that features log and deluxe cabins, tent sites, and partial and full-hookup sites. This position is responsible for processing Hersheypark Camping Resort reservations over the telephone and selling the concepts of Hershey Entertainment and Resorts. As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID! Job Duties (Duties marked with an asterisk are essential functions of this job): Answering the incoming telephone calls via the Navis interface, including providing information and selling guest reservations.* Follow up on afterhours voicemails*: Process closing reports in accordance with HE&R standards* Process credit card transactions in accordance with HE&R standards* Attention to detail in reservation processing and accuracy* Provide exceptional customer service, building rapport and making genuine connections with the guests over the telephone* Assist with minor guest challenges. Ability to offer solutions.* Provide feedback regardi...