FLEX Senior Technology Analyst - ITAM
Marriott International · Bethesda, Maryland, US
JOB SUMMARY The Senior ServiceNow Technology Analyst – IT Asset Management is responsible for the end-to-end domain architecture, design, development, and te...
Job description
JOB SUMMARY: The Senior ServiceNow Technology Analyst – IT Asset Management is responsible for the end-to-end domain architecture, design, development, and technical governance of ServiceNow capabilities supporting Software Asset Management (SAM Pro), Hardware Asset Management (HAM Pro), and the broader Technology Asset Management (TAM) ecosystem. This role serves as the technical authority for SAM and HAM, ensuring the ITAM solution is optimized for lifecycle governance, data accuracy, automation, scalability, compliance, and enterprise integration, while also advancing the maturity and usability of the SAM and HAM Workspaces. The analyst is expected to evaluate, design, and deliver targeted workspace enhancements, including configuration and lightweight customization where appropriate, to ensure the SAM and HAM Workspaces are fit for purpose for Marriott’s operational, compliance, and reporting needs—without compromising upgrade safety or platform standards. The analyst partners closely with the ServiceNow Platform team, CMDB/CSDM architects, SAM/HAM process owners, lifecycle managers, and cross functional stakeholders to identify workspace improvement opportunities, introduce in...