Senior Operations Manager

Job description

Overview Job Title: Operations Centre Manager (OCM) Department: Operations: Management Responsibility for: Assistant Operations Centre Manager (AOCM) Travel Required : Yes / Infrequent Reports to : Director of Operations Location: TP Office in East Point Business Park - Dublin, 5 days a week Onsite role Contract Type: Full Time - Permanent Grade: TBC: Job Summary / Overview: Operations Centre Manager (OCM) is the leader of their staff, premises, operation and their relationship with the Clients as appropriate for their program and site, ensuring that financial and quality targets are achieved according to budget, across both back office and Contact Centre operations. The OCM is responsible for operational delivery (Performance and P&L), the role preferably based on site and/or working at home (WAH). Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) - Manages and is responsible for day-to-day activities of one or more unit of operations across Contact Centre and back office. - Is fully accountable for performance of their business unit across all business and client targets, including all financial metrics,...