Customer Advocate - Australia

Job description

About us Syfe is APAC’s leading digital wealth platform, empowering people to build their wealth for a better future. Managing well over US $10 billion in assets and built on the pillars of access, advice and affordability, the platform caters to the different wealth needs of individuals with diversified portfolios, cash management solutions and brokerage. Syfe has operations in Singapore, Hong Kong and Australia, and is approaching half a million users. What you’ll do: Great customer experiences don’t happen by accident, they’re built by people who care, stay curious, and aren’t afraid of change. At Selfwealth by Syfe, we’re redefining how everyday people get started with investing. Our platform is built to simplify trading, and we’re growing fast, which means we’re constantly rolling out new features, improvements, and smarter ways of doing things. As a Customer Service Representative, you’ll sit at the intersection of customers and product. You’ll support customers with questions about our product, its features, and their own activity on the platform, and guide them through ongoing platform changes as we evolve. Just as importantly, you’ll feed real customer insights back into t...