Director, Partner Success GSI/BPO

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Director, Global Partner Success – GSI/BPO is responsible for leading a worldwide team of Partner Success Managers and Implementation Engineers dedicated to Global System Integrator (GSI) and Business Process Outsourcing (BPO) partners. This role drives strategic success at the highest levels, ensures consistent global partner experience, and maintains deep, trusted relationships with large enterprise partners across regions. The Director acts as a senior partner advocate and cross-functional leader, collaborating with global and regional teams to advance shared goals and deliver exceptional outcomes. How will you make an impact Global Leadership & Team Management: - Lead, mentor, and develop a global team of Partner Success Managers and Implementation Engineers supporting GSI and BPO partners. - Establish clear performance expectations, success metrics, and sc...