Marcus by Goldman Sachs, Fraud Team Lead | Analyst | Richardson, TX

Job description

MORE ABOUT THIS SKILLSET: Responsible for handling customer escalations related to Fraud and/or Dispute actions, processes, or follow ups. As part of this role you will be managing the day-to-day activities of our Marcus specialists including providing direction to the team on productivity and SLAs, problem solving, setting timelines and applicable next steps. You will assist in educating our Fraud Investigators on identification and prevention of fraudulent activity. Our team works closely with Fraud Strategy, Operations, Technology, Compliance and Legal teams to develop processes and controls to help mitigate risk, increase operational efficiency and ensure positive customer experience. Please note division and function examples are representative of opportunities common for this skill-set. The list is not exhaustive, and availability of open roles is determined based on business need. Specific roles will be confirmed through the interview process. DIVISIONS AND JOB FUNCTIONS Marcus by Goldman Sachs As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing high-yield savings accounts and Certificates of Deposit (CDs) directly to indivi...