Client Remediation Team Lead

Job description

Help Us Shape the Future of Aged Care Trilogy Care is one of Australia’s fastest-growing approved Support at Home (HCP/S@H) providers. We’re a vibrant, purpose-driven team dedicated to helping people live independently at home for longer. Our work goes beyond requirements - it’s about creating meaningful impact for our clients, their families, and our people. We’re proud to be building a workplace where individuals feel empowered, supported, and valued. Role Overview: We’re looking for a decisive, compassionate leader who puts quality and fairness first. At Trilogy Care, we’re transforming aged care through smarter, AI-supported ways of working. We’re building a new Client Remediation function and need a Team Leader to drive high-quality outcomes for older Australians. What You’ll Do: - Own the end-to-end client remediation process, from intake and triage through to closure and root cause analysis-ensuring every client is contacted within 48 hours and has a dedicated case owner, with accurate records maintained throughout. - Lead complex investigations, gathering evidence, interviewing stakeholders, and delivering clear, impartial reports with actionable recommendations while manag...