Reservation Agent

Job description

Description WORK, PLAY, & ENJOY LIFE WITH HERITAGE: Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-time Hourly Position starting at $16.00 DOE plus benefits. Located in Albuquerque, NM. Working out of our Corporate Office. Job Overview: A Reservation Agent at the Central Reservations Office is responsible for ensuring guest satisfaction through booking guest requests to secure rooms within the property while being courteous and accurate to maximize hotel revenues. Environment: Why You’ll Love Working With Us - Works under the direction of the Reservations Manager. - Maintain positivity and professionalism with guests, team members, and external partners. - Process all reservation requests, changes, and cancellations received by phone, fax, or mail. - Books guest reservations for indi...