PAS Resource Specialist

Job description

Department Overview The PAS Resource Specialist (PASR) is the initial point of contact for OHSU patients. They are the face and voice of the OHSU Comprehensive Pain Center providing excellent customer service and patient scheduling both in-person and on the phone. The position works with patients, families, providers, clinical and non-clinical staff to coordinate the patient’s experience throughout the process of accessing healthcare at OHSU. The Patient Access Resource Specialist (PASR) gathers and records required information about patients, provides customer services which includes confirming health insurance coverage, scheduling provider office appointments, and assisting patients in a practice setting. This position is responsible for scheduling a high volume of complex patient procedures and clinic appointments. This position will serve as a liaison and information resource for physicians, nursing, other support staff and coworkers, referring physician offices, patients, and insurance companies. This role will be required to check-in patients for their visit, check-out patients at the end of the visit, answer incoming calls to the clinic to schedule, transfer, or triage to a...